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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
We offer home fragrance products designed to elevate everyday spaces. Think calm, cozy, hotel-like vibes for your home, office, or car.
We are based in Singapore and operate as a local e-commerce store.
Yes, we currently ship within Singapore. If we expand to international shipping, we’ll update it on our site.
We do our best to represent our products as accurately as possible. Slight differences may occur due to lighting or screen settings.
Our products are all child and pet friendly.
Payment Information
We accept major payment methods supported by our checkout, including credit and debit cards and other local payment options shown at checkout.
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your card details.
Yes. A confirmation email with your order details will be sent once payment is successful.
Order & Returns
Orders are usually processed within 1 to 3 working days. Delivery timelines will be shown at checkout or in your confirmation email.
Please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.
Returns and refunds are reviewed on a case-by-case basis. Items must be unused, unopened, and in original condition. Please reach out to us with your order number for assistance.
If there’s an issue with your order, contact us within 48 hours of receiving it. Include clear photos and your order number so we can help quickly.
Ordering from CASA AND SEREN
Simply add your items to cart, proceed to checkout, fill in your delivery details, and complete payment.
No account is required. You can check out as a guest.
Yes. Your information is handled in accordance with our Privacy Policy and Singapore data protection laws.
You can reach us via the contact form on our website or through the email listed on our Contact page. We usually respond within 1 to 2 working days.