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Continue ShoppingPrivacy Policy
1. Introduction
Casa & Seren (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Personal Data We Collect
When you interact with Casa & Seren, we may collect the following types of personal data:
Name
Email address
Phone number
Billing and shipping address
Payment-related information (processed securely via third-party payment providers)
Order history and purchase details
IP address, browser type, and device information
Any information you voluntarily provide through forms, emails, or customer support
2. How We Use Your Personal Data
We collect and use your personal data for purposes including but not limited to:
Processing and fulfilling your orders
Managing payments, refunds, and deliveries
Communicating with you about your orders, updates, or enquiries
Providing customer support
Improving our website, products, and services
Sending marketing or promotional content (only if you’ve opted in)
Complying with legal or regulatory requirements
We only use your data for purposes that are reasonable and necessary for running our business.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure the website functions properly
- Remember your preferences
- Analyse site traffic and user behaviour
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
4. Disclosure of Personal Data
We do not sell your personal data.
Your data may be shared with trusted third parties only when necessary, such as:
- Payment gateways
- Delivery and logistics partners
- Website hosting and service providers
- Professional advisers or regulatory authorities when required by law
All third parties are required to handle your data securely and only for authorised purposes.
5. Protection of Your Personal Data
We take reasonable administrative, technical, and physical measures to protect your personal data against unauthorised access, collection, use, disclosure, or loss.
However, no method of transmission over the internet is completely secure. While we do our best, we cannot guarantee absolute security.
6. Retention of Personal Data
We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
When personal data is no longer needed, it will be securely deleted or anonymised.
7. Access and Correction
You have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent for certain uses of your data (where applicable)
Requests can be made by contacting us using the details below. We may require verification before processing your request.
8. Marketing Communications
If you have opted in to receive marketing communications, you may unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.
We respect your choices and won’t spam you.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
Continued use of our website after changes are made indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Casa & Seren
Email: [email protected]