Terms Of Use

Free local delivery on orders above $80

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Crafted fragrances for everyday rituals

Last updated: 05 Jan 2026

Welcome to Casa & Seren. By accessing or using our website, you agree to the terms below. If you don’t agree with any part of these Terms of Use, please do not use our site.

1. About Casa & Seren

Casa & Seren is an ecommerce platform based in Singapore, offering curated lifestyle and home fragrance products. All references to “we”, “us”, or “our” refer to Casa & Seren.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

3. Use of Website

You agree to use this website for lawful purposes only. You must not:

Use the site in any way that violates Singapore laws or regulations
Attempt to gain unauthorised access to our systems
Copy, modify, distribute, or exploit any part of the website without permission

We reserve the right to suspend or terminate access if misuse is detected.

4. Product Information & Availability

We do our best to ensure all product descriptions, prices, and images are accurate. However:

- Colours may vary depending on screen settings
- Product availability is subject to change without notice
- We reserve the right to limit quantities or discontinue products at any time

5. Pricing & Payments

All prices are listed in Singapore Dollars (SGD) unless stated otherwise.

We reserve the right to:

Correct pricing errors
Update prices without prior notice

Orders will only be processed after full payment is received.

6. Orders & Acceptance

Placing an order does not guarantee acceptance. We may cancel or refuse an order due to:

Stock unavailability
Payment issues
Suspicious or fraudulent activity

If your order is cancelled, any payment received will be refunded.

7. Shipping & Delivery

Delivery timelines provided are estimates only. Delays may occur due to courier issues, public holidays, or unforeseen circumstances. Casa & Seren is not responsible for delays beyond our control.

8. Returns & Refunds

Please refer to our Refund Policy for full details on returns, exchanges, and refunds. By making a purchase, you agree to the terms stated in that policy.

9. Intellectual Property

All content on this website, including text, images, logos, product names, and designs, belongs to Casa & Seren unless stated otherwise.

You may not reproduce, distribute, or use any content without prior written consent.

10. Limitation of Liability

To the fullest extent permitted under Singapore law:

Casa & Seren is not liable for any indirect, incidental, or consequential damages
Use of this website and products is at your own risk

Our total liability, if any, shall not exceed the amount paid for the product in question.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data in compliance with Singapore’s Personal Data Protection Act (PDPA).

13. Changes to Terms

We may update these Terms of Use at any time. Changes will take effect once published on the website. Continued use of the site means you accept the updated terms.

14. Governing Law

These Terms of Use are governed by and interpreted in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

15. Contact Us

If you have any questions about these Terms of Use, you may contact us at:
Email: [email protected]