Fragrance changes must be requested at least 3 days before your scheduled service. Rescheduling requires 24 hours notice. Service available in Singapore only.
The subscription is billed automatically every month on the date you sign up. You’ll receive an email confirmation for each successful payment. The subscription renews monthly unless cancelled.
Can I change my fragrance?
Yes — you can switch to any fragrance in our collection at any time. Just request the change at least 3 days before your next scheduled refill and service. If no change is requested, your current fragrance will continue for the next month.
How do I cancel?
You can cancel anytime. Cancellations must be made at least 7 days before your next billing date to avoid being charged for the following month. Cancel via email or through your subscription dashboard.
What does the warranty cover?
Your diffuser is covered under a 1-year warranty from your subscription start date, covering manufacturing defects and normal usage issues. The warranty does not cover:
Yes, once per month. Rescheduling must be requested at least 24 hours in advance. Repeated missed appointments may result in a temporary suspension of your subscription until the service can be completed.
Are subscription payments refundable?
Subscription payments are non-refundable once a monthly service has been scheduled or delivered. If a service or refill cannot be delivered due to a company error, we will reschedule or issue a credit for the next month.